Refund policy

If you are not happy with a paid Polylane plan, email support@smatsols.com within 14 days of the charge and we refund it in full. You do not need to explain why.

This applies to your first payment on a plan — the monthly charge, or the first year of an annual plan.

Monthly plans: cancel any time and you will not be charged again. We do not refund part-used months, and your plan stays active until the end of the period you already paid for.

Annual plans: after 14 days, we refund the unused whole months remaining in your term if you ask. A year used down to two months left refunds two months.

Accidental or duplicate charges: refunded in full at any time. Tell us and we will fix it.

We process refunds within 3 business days of your email. Your bank or card issuer then takes its own time to post it: typically 5–7 business days in India and up to 10 business days internationally.

Refunds go back to the original payment method. We cannot redirect a refund to a different card, account, or person.

Indian refunds include the GST you were charged. Where a credit note is required, we issue one against the original invoice and email it to you.

We do not refund accounts closed for abuse or for breaching the terms of service. That is the only exception, and it is rare.

Email support@smatsols.com from your account email address. That is the whole process. See also our cancellation policy.

Refunds are issued by SMAT Solutions Pvt Ltd, GSTIN 36ABOCS7049B1Z4.